Internal Auditing (24 hours)

Description

Internal audits are a key component of demonstrating to an organization's senior management that the quality system is both appropriate and effectively deployed. These audits are an important component of all ISO based quality standards. This course explores all facets of modern quality auditing, looking at the steps in the audit cycle. Internal quality auditors, audit program managers and other individuals involved in internal auditing would benefit from this course.

The course length is 24 hours and will include detailed instruction, periodic assessments, and a certificate of completion upon successful review.

Lesson 1: Introduction to the Audit Process

• Define an audit and the reasons for conducting one
• Distinguish between the various audit types
• Recognize the various players in an audit
• Identify the product of an audit
• Provide an overview of the audit process

Lesson 2: Planning and Preparation

• Describe the audit planning and preparation activities, including audit authority, schedule, purpose, objectives, scope, notification and agenda
• Understand the role of standards in an audit
• Explain how to resource an audit and prepare checklists
• List the various audit documents and records
• Explain how to prepare an audit plan

Lesson 3: Audit Performance-Part I

• Identify the correct way to conduct a pre-audit or opening meeting
• Identify the basics of time and event management
• Enumerate the roles and responsibilities of the escorts
• Define the purpose of the daily caucus meeting and the daily briefing meeting

Lesson 4: Audit Performance-Part II

• Demonstrate an understanding of the importance of objectivity and objective evidence
• Understand the correct use of audit notes
• Identify appropriate interviewing and questioning techniques
• Identify the correct procedure for conducting a post-audit or closing meeting
• Discriminate between the pros and cons of offering advice and recommendations

Lesson 5: The Audit Report

• Prepare a formal audit report
• Demonstrate how to prepare audit findings and observations

Lesson 6: Corrective Action and Closure

• Articulate the requirements of a formal corrective action process
• Complete a corrective action plan and root cause analysis
• Undertake action plan evaluation
• Describe the corrective action verification process
• Explain the steps necessary to bring an audit to closure

Lesson 7: The Audit Team

• Describe how to select, develop and train a professional audit team
• Describe some insights into audit psychology
• Differentiate between empathetic and sympathetic approaches to auditing

Lesson 8: Administering an Audit Program

• Describe how to plan and set up an audit program and the key components of such a program
• Identify which records from an audit are important to keep
• Articulate the role of standards in an audit program
• Identify the importance of auditor independence and ethics

Lesson 9: ISO Specifics

• Describe the major new requirements of ISO 9001:2000
• Enumerate the new areas to be covered to satisfy the requirements of the new standard

Target Audience

• Operations Manager
• General Manager
• Plant Manager
• Person with bottom-line responsibility

UL University's workshops are designed for and intended to serve individuals using and relying upon UL services. UL University reserves the right to limit workshop attendance strictly to the foregoing. In addition, UL University reserves the right to change, reschedule or cancel any workshop at any time. UL shall not be responsible for any consequential or other losses resulting from the cancellation or postponement of this workshop such as airline and other travel/personal expenses.

UL University accepts the following forms of payment for registration: Visa, MasterCard, American Express and Invoice/PO. Please note that Invoice/PO is not accepted for online courses.